Frequently Asked Questions (FAQs)

The schedule is proven and carefully designed. Each maintenance task is thoughtfully spaced out to feed into the next. The schedule is set and known well in advance. Customers have adapted to this schedule, finding it adds value to their delivery. For instance, adding additional training to the cybersecurity workshops for other applications has proven useful.

Simple! These features can be added to the schedule as an additional service. There would be an additional cost for the extra month of service. A separate team would provide the same service again, ensuring your compliance needs are met.

Yes, we include hardware firmware updates as part of our service during the revision control stage. All hardware versions are compared to those of their respective manufacturers to ensure you're operating on the latest version.

The service is designed to address the various layers of a network's OSI model, each of which needs service. The timing of the service may not need to be annual or biannual but will adapt and evolve based on your needs. So while the sequence and timing are consistent, the work will always be adapted to meet your unique requirements.